Msn Messenger problems [Archive]

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biggiy6

8th June 2006, 07:14

furious trout

8th June 2006, 08:27

My friend is having problems with her msn. I can't go look at it since she is out of state.

She is using a laptop with a built in netgear wireless card. Her sister's msn is working just fine but she get's this when she tries to get on.

Click (http://img.photobucket.com/albums/v260/biggiy05/ports.jpg)

She also showed me this. (http://img.photobucket.com/albums/v260/biggiy05/problem2.jpg)

Anyone got any ideas? I have no idea how to fix this.

Has she got a software firewall running blocking the ports?

If she's running 7.5 that shouldn't be a problem as I've seen it tunnel out on port 80 if everything else is blocked - makes it hard to block on our network :mellow:.

Pug

8th June 2006, 15:39

Based on the second pic, it appears to be trying to go out over the wired ethernet connection instead of the wireless.
Haven't run messenger in so long, I couldn't tell you where this setting is but hopefully it'll give someone else an inkling...

I'm guessing Messenger -> Tools -> Options -> Connection/Proxy Settings or something similar. :shrug:

biggiy6

8th June 2006, 16:02

Has she got a software firewall running blocking the ports?

If she's running 7.5 that shouldn't be a problem as I've seen it tunnel out on port 80 if everything else is blocked - makes it hard to block on our network :mellow:.

She turned off norton and the windows firewall and tried but with no luck. She is running 7.5.

Based on the second pic, it appears to be trying to go out over the wired ethernet connection instead of the wireless.
Haven't run messenger in so long, I couldn't tell you where this setting is but hopefully it'll give someone else an inkling...

I'm guessing Messenger -> Tools -> Options -> Connection/Proxy Settings or something similar. :shrug:

I couldn't find the proxy settings in the connection menu. It's got advanced options but thast's it.

Pug

8th June 2006, 16:18

I couldn't find the proxy settings in the connection menu. It's got advanced options but thast's it.
Does it show if she right clicks the messenger icon (like I say, I'm rusty with it)?

ỒĊBłůē

8th June 2006, 16:39

I couldn't find the proxy settings in the connection menu. It's got advanced options but thast's it.The proxy settings are in the Advanced Options on 7.5 :thumb:

biggiy6

8th June 2006, 16:46

The proxy settings are in the Advanced Options on 7.5 :thumb:

:duh:I was looking right at it too. So should I have her test it and see what it says or?

Msn and I don't get along but I use it to talk to a few people. Very little knowledge on it if you haven't noticed.

ỒĊBłůē

8th June 2006, 16:57

Very little knowledge on it if you haven't noticed.Hahaha! :lol:

Same here - I just use it.

Better wait until Pug or FT gets back here ^_^

furious trout

8th June 2006, 20:59

Where is she connecting to the internet? Is it a public hotspot? If so they may block IM traffic....

biggiy6

8th June 2006, 23:34

Where is she connecting to the internet? Is it a public hotspot? If so they block IM traffic....

Is her home considered a public hotspot? Lol it's with her place. I am 60% sure she is on dial up but they might have upgraded to DSL or broadband.

This is why I can't for her to move in because we won't have these kind of problems that last forever.

furious trout

8th June 2006, 23:41

Ok then, you could try disableing the wired NIC to try and force it out over the WI-fi.... But I'm not convinced that this is your problem.

What sort of wireless access point is it? and when her sister connects ok is that on the same box or a different pc?

biggiy6

8th June 2006, 23:45

Ok then, you could try diableing the wired NIC to try and force it out over the WI-fi.... But I'm not convinced that this is your problem.

What sort of wireless acces point is it? and when her sister connects ok is that on the same box or a different pc?

I'll have to get with her about disabling the wired NIC.

I'll have to ask about the access point. She is in another state atm and not that great with computers and terms. To put it simple. She is just like the other many girls in the world and knows how to talk to her girlfriends and find expensive things that they want to buy.

furious trout

8th June 2006, 23:46

I'll have to get with her about disabling the wired NIC.

I'll have to ask about the access point. She is in another state atm and not that great with computers and terms. To put it simple. She is just like the other many girls in the world and knows how to talk to her girlfriends and find expensive things that they want to buy.

I hear you on that one mate :-p.
Anyway let us know how you get on :thumb:

biggiy6

9th June 2006, 18:24

The router is a netgear wgr614

It's gotta be something with her card if nobody else is having problems with their service.

Reitau

9th June 2006, 22:53

The router is a netgear wgr614

It's gotta be something with her card if nobody else is having problems with their service.

A NIC card just translates info from the router - would say that the system has a firewall, spyware, or the IP is fixed rather than 'Assigned by DHCP' in the connection status window > support.

If the latter is true, then it is possible to change this in the TCP/IP properties of the connection.

furious trout

9th June 2006, 23:29

The router is a netgear wgr614

It's gotta be something with her card if nobody else is having problems with their service.

Could be corrupt wlan drivers.... an uninstall and reinstall of the nic drivers is probably worth a shout.:wiz:

A NIC card just translates info from the router

Well it's a little bit more complex than that, and based on the other info we've got so far it would seem likely to be a problem with the TCP/IP stack.

Reitau

9th June 2006, 23:43

Just in case, found this on web...

Windows Messenger - voice (computer to phone) UDP 2001-2120, 6801, 6901

MSN Messenger - file transfers TCP 6891-6900

MSN Messenger - voice communications (computer to computer) TCP 6901 UDP 6901

http://www.chebucto.ns.ca/~rakerman/port-table.html#WinMess

furious trout

9th June 2006, 23:52

Yeah it does use a huge range of UDP ports for it's file transfers and voice transmission, but port 1863 is the usual port for MSN, but as I said before if this is blocked it will use Port 80 which isn't usually blocked. That's why I reckon there's a problem either with the NIC drivers or the windows Tcp/Ip stack

Reitau

10th June 2006, 00:02

Fix tool for TCP/IP stack...

http://www.snapfiles.com/get/xptcpiprepair.html

Have used this at work before - also would check the LSP's...

http://www.cexx.org/lspfix.htm

biggiy6

10th June 2006, 00:47

Fix tool for TCP/IP stack...

http://www.snapfiles.com/get/xptcpiprepair.html

Have used this at work before - also would check the LSP's...

http://www.cexx.org/lspfix.htm

This is going to be the fun part. I love my girl to death but trying to get her to download something is going to be a trip. She freaked out when I had her turn the anti virus software off for a minute. "BUT I DON'T WANT A VIRUS!"

biggiy6

10th June 2006, 09:10

Fix tool for TCP/IP stack...

http://www.snapfiles.com/get/xptcpiprepair.html

Have used this at work before - also would check the LSP's...

http://www.cexx.org/lspfix.htm

No luck with the Fix tool. Going to try the lspfix once she gets done with her softball tournament.

As for the software, she doesn't have it. They didn't send the software for the card with the laptop. She is using a toshiba but I forgot to ask where she got it. It's 3am over here and I am tired but I can go to the netgear site and get the files if I find out what type of card she has can't I?

furious trout

10th June 2006, 12:02

Yeah you can, I'd try that first then uninstall reinstall messenger. Hopefully that'll sort it :thumb:

biggiy6

12th June 2006, 06:13

Yeah you can, I'd try that first then uninstall reinstall messenger. Hopefully that'll sort it :thumb:

Tried to uninstall msn who knows how many times then reinstall it but with no luck.

She showed me this today.

http://img.photobucket.com/albums/v260/biggiy05/here3.jpg

I am getting frustrated and running out of ideas for this. All I can gather from it is that it's something with the wired part of the connection but she doesn't have any wires going to the laptop.

ỒĊBłůē

12th June 2006, 09:56

I don't know if any of this (http://www.jigsawboys.com/2006/01/27/msn-key-port-80048820-error/) will help?

Pug

12th June 2006, 11:45

I don't know if any of this (http://www.jigsawboys.com/2006/01/27/msn-key-port-80048820-error/) will help?
Yikes @ the comments/replies in that thread! :lol:

Has she tried checking the connection settings yet?

TamiyaCowboy

12th June 2006, 12:02

Pug

12th June 2006, 12:07

i know im not too good with computers but. maybe if the lady in question trys a network cable, this way problems can be ruled out with the ip/proxy settings. the cable link if it does work will show the fault too lay with the onboard wireless unit. if messenger logs in with a cable attached then it means you can attack the problem head on with new wireless drivers etc etc
We're not on about changing the proxy settings - they just happen to be in the same place as the connection settings, which is where I want her to see if she has it set to use the wired network adaptor. :thumb:

furious trout

12th June 2006, 12:16

We're not on about changing the proxy settings - they just happen to be in the same place as the connection settings, which is where I want her to see if she has it set to use the wired network adaptor. :thumb:

There's no option that i can see in there that will force the connection to use the wired card.

But it would probably be worth turning on connection logging :thumb:

biggiy6

12th June 2006, 17:28

This is going to be one very loooong log and I have no idea what to look for in it. Hope you have a cup of coffee with you.

[15:17:48.171] Connection Troubleshooter Syssettings
<MsgrCTLog><System SystemTime="12/06/2006 15:17:48" WinsockVer="2.2" MsgrVersion="117768516" WinInet="1.2" LCID="0x0409"/><OS Name="Microsoft Windows XP " MajorVersion="5" MinorVersion="1" BuildNumber="2600" ServicePack="2"/><IESettings Version="6.0.2900.2180" UseSSL20="1" UseSSL30="1" CheckCertRev="0"/><Connection Type="No Proxy" Mode="0"/></MsgrCTLog>

[15:17:48.578] Connection Troubleshooter Pinged gateway 192.168.1.1
[15:17:48.640] Connection Troubleshooter Failed to TCP ping www.microsoft.com (http://javascript%3Cb%3E%3C/b%3E:ol%28%27http://www.microsoft.com%27%29;) -2147014835
[15:17:48.703] Connection Troubleshooter Valid IP 192.168.1.2
[15:17:48.734] Connection Troubleshooter Failed to HTTP ping http://www.microsoft.com (http://javascript%3Cb%3E%3C/b%3E:ol%28%27http://www.microsoft.com%27%29;) 80004005
[15:17:48.734] Net CSocksNetworkLayer::OnConnectionStateChange (102) >> changing from 1 to 1
[15:17:48.734] Connection Troubleshooter Failed to SOCKS ping http://www.microsoft.com (http://javascript%3Cb%3E%3C/b%3E:ol%28%27http://www.microsoft.com%27%29;) 8100031d
[15:17:48.937] Connection Troubleshooter Pinged gateway 192.168.1.1
[15:17:49.125] Connection Troubleshooter Failed to TCP ping www.microsoft.com (http://javascript%3Cb%3E%3C/b%3E:ol%28%27http://www.microsoft.com%27%29;) -2147014835
[15:17:49.187] Connection Troubleshooter Failed to HTTP ping http://www.microsoft.com (http://javascript%3Cb%3E%3C/b%3E:ol%28%27http://www.microsoft.com%27%29;) 80004005
[15:17:49.187] Net CSocksNetworkLayer::OnConnectionStateChange (102) >> changing from 1 to 1
[15:17:49.187] Connection Troubleshooter Failed to SOCKS ping http://www.microsoft.com (http://javascript%3Cb%3E%3C/b%3E:ol%28%27http://www.microsoft.com%27%29;) 8100031d
[15:18:34.843] IdentityCRL CIdentity::CreateIdentity(jandi_lynn_11@hotmail.co m (http://wizdforums.co.uk/cgi-bin/compose?mailto=1&msg=7EF2CCCA-DBCB-4432-91B5-C1C7F6D8C8B6&start=0&len=10971&src=&type=x&to=jandi_lynn_11@hotmail.com&cc=&bcc=&subject=&body=&curmbox=00000000-0000-0000-0000-000000000001&a=c9c9b60a83900a1e3d7a5a8d74999033af9689b8844175da 262c0ade23c4864d), 0x0113F760)
[15:18:34.968] IdentityCRL CIdentity::GetPersisted(0)
[15:18:35.015] IdentityCRL eCredType = 1
[15:18:35.015] IdentityCRL CIdentity::GetPersisted() = 0x0
[15:18:35.015] IdentityCRL spIdentity = 0x0113E1C0
[15:18:35.015] IdentityCRL CIdentity::CreateIdentity() = 0x0
[15:18:35.015] IdentityCRL CIdentity::LogoffIdentity()
[15:18:35.031] IdentityCRL CIdentity::LogoffIdentity() = 0x0
[15:18:35.031] IdentityCRL CIdentity::SetPassword()
[15:18:35.062] IdentityCRL CIdentity::SetPassword() = 0x0
[15:18:35.062] IdentityCRL CIdentity::GetPersisted(0)
[15:18:35.062] IdentityCRL eCredType = 1
[15:18:35.062] IdentityCRL CIdentity::GetPersisted() = 0x0
[15:18:35.062] IdentityCRL CIdentityClient::GetDefaultMemberName()
[15:18:35.062] IdentityCRL strMemberNameOut =
[15:18:35.062] IdentityCRL CIdentityClient::GetDefaultMemberName() = 0x80004005
[15:18:35.062] IdentityCRL CIdentityClient::SetMostRecentUsedMemberName(jandi _lynn_11@hotmail.com (http://wizdforums.co.uk/cgi-bin/compose?mailto=1&msg=7EF2CCCA-DBCB-4432-91B5-C1C7F6D8C8B6&start=0&len=10971&src=&type=x&to=jandi_lynn_11@hotmail.com&cc=&bcc=&subject=&body=&curmbox=00000000-0000-0000-0000-000000000001&a=c9c9b60a83900a1e3d7a5a8d74999033af9689b8844175da 262c0ade23c4864d))
[15:18:35.062] IdentityCRL CIdentityClient::SetMostRecentUsedMemberName() = 0x0
[15:18:35.078] IdentityCRL CIdentityClient::SetActiveIdentity(0x0113E1C0)
[15:18:35.078] IdentityCRL CIdentityClient::SetActiveIdentity() = 0x0
[15:18:35.093] Net IPRouteMonitor >> calling NotifyRouteChange with 0x1776
[15:18:35.093] Net IPRouteMonitor >> waiting on events
[15:18:35.109] Net CTCPNetworkLayer::Connect (2) >> connecting to messenger.hotmail.com:1863
[15:18:35.109] Net CConnectionManager::OnConnectionStateChange recieved state change for id(2) from 1 to 3
[15:18:35.156] IdentityCRL CIdentityClient::GetActiveIdentity(0x00000000)
[15:18:35.156] IdentityCRL spIdentityOut = 0x0113E1C0
[15:18:35.156] IdentityCRL CIdentityClient::GetActiveIdentity() = 0x0
[15:18:35.312] Net CTCPNetworkLayer::ResolveHost >> resolving messenger.hotmail.com
[15:18:35.312] IdentityCRL CIdentity::GetPersisted(0)
[15:18:35.312] IdentityCRL eCredType = 1
[15:18:35.312] IdentityCRL CIdentity::GetPersisted() = 0x0
[15:18:35.390] Net CAsyncGetAddrInfo::Run >> (0x113e4a8) getaddrinfo succeeded for messenger.hotmail.com
[15:18:35.390] Net CConnectionManager::OnConnectionStateChange recieved state change for id(2) from 3 to 5
[15:18:35.390] Net CTCPNetworkLayer::ConnectToIP (2) >> connecting to 65.54.239.140:1863
[15:18:35.390] Net CTCPNetworkLayer::ConnectToIP() (2) >> success 0x02f1b850, socket=1444, LastError=10035, WM(1056)
[15:18:35.390] Net CTCPNetworkLayer::OnMessage (2) >> Got WM_WSASELECT_MESSAGE(1056) from WSAAsyncSelect for socket = 1444, error = 10061, event = FD_CONNECT
[15:18:35.390] Net CTCPNetworkLayer::OnError (2) >> called with 0x8007274d
[15:18:35.390] Net CConnectionManager::OnConnectionStateChange recieved state change for id(2) from 5 to 1
[15:18:35.453] Net CConnectionManager::OnConnectionStateChange recieved state change for id(3) from 1 to 5
[15:18:35.453] Net CConnectionManager::OnConnectionStateChange IGNORING state change for id(3) from 1 to 5
[15:18:35.453] Net CConnectionManager::OnConnectionStateChange IGNORING state change for id(2) from 5 to 1
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange recieved state change for id(3) from 5 to 8
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange recieved state change for id(0) from 1 to 0
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange IGNORING state change for id(0) from 1 to 0
[15:18:35.468] Net CSocksNetworkLayer::OnConnectionStateChange (0) >> changing from 1 to 1
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange recieved state change for id(0) from 0 to 1
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange IGNORING state change for id(0) from 0 to 1
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange recieved state change for id(1) from 1 to 0
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange IGNORING state change for id(1) from 1 to 0
[15:18:35.468] Net CSocksNetworkLayer::OnConnectionStateChange (1) >> changing from 1 to 1
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange recieved state change for id(1) from 0 to 1
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange IGNORING state change for id(1) from 0 to 1
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange recieved state change for id(2) from 1 to 1
[15:18:35.468] Net CConnectionManager::OnConnectionStateChange IGNORING state change for id(2) from 1 to 1
[15:18:35.468] Net CHTTPNetworkLayer::SendHttpData (3) >> Posting to URL
http://gateway.messenger.hotmail.com/gateway/gateway.dll?Action=open&Server=NS&IP=messenger.hotmail.com (http://javascript%3Cb%3E%3C/b%3E:ol%28%27http://gateway.messenger.hotmail.com/gateway/gateway.dll?Action=open&Server=NS&IP=messenger.hotmail.com%27%29;)
[15:18:35.468] HmProt CMNSConnection::SendNetMsg@0113EA18: Sent >VER 1 MSNP12 MSNP11 MSNP10 CVR0<
[15:18:35.546] Net CHTTPNetwokLayer::HttpCallback (3) >> called back with 12029
(null)
[15:18:35.609] Net CConnectionManager::OnConnectionStateChange recieved state change for id(3) from 8 to 1
[15:18:35.609] IdentityCRL CIdentityClient::GetActiveIdentity(0x00000000)
[15:18:35.609] IdentityCRL spIdentityOut = 0x0113E1C0
[15:18:35.609] IdentityCRL CIdentityClient::GetActiveIdentity() = 0x0

She got it fixed. I am actually kind of surprised she thought about it. Turns out that norton had stopped working so she reinstalled it and activated it then it started up again. No problems now. Thanks for all the help everyone, especially you Furious Trout.

Reitau

12th June 2006, 19:46

This is going to be one very loooong log and I have no idea what to look for in it. Hope you have a cup of coffee with you.

She got it fixed. I am actually kind of surprised she thought about it. Turns out that norton had stopped working so she reinstalled it and activated it then it started up again. No problems now. Thanks for all the help everyone, especially you Furious Trout.

Think someone said there was a software firewall!

When norton or mcafee go tits up it can cause some major issues!

furious trout

12th June 2006, 19:48

This is going to be one very loooong log and I have no idea what to look for in it. Hope you have a cup of coffee with you.

She got it fixed. I am actually kind of surprised she thought about it. Turns out that norton had stopped working so she reinstalled it and activated it then it started up again. No problems now. Thanks for all the help everyone, especially you Furious Trout.

Great News :thumb:

Glad to be of some assistance :magic:

biggiy6

12th June 2006, 19:54

Think someone said there was a software firewall!

When norton or mcafee go tits up it can cause some major issues!

:inno::-p

fillip

12th June 2006, 20:05

Yeah, Norton can be a major PITA. It's why I refuse to have it on my machines nw. :angry:

biggiy6

12th June 2006, 20:27

Yeah, Norton can be a major PITA. It's why I refuse to have it on my machines nw. :angry:

I want to get her to drop it but msn will crap out again and I doubt I can get her to take it off and get something better.

furious trout

12th June 2006, 20:37

Reitau

12th June 2006, 20:45

If you can't uninstall Norton then head over here (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg=) for the Symantec tool that will remove any Norton product.

It says it all that they actually make a tool to remove their product when the install gets b0rked beyond repair!

9 out of 10 times it gets b0rked due to user intervention - either Spyware or Viruses from dodgey downloads or websites.

Norton make the tool so you can remove to reinstall their software.

SymNRT (Previously RNAV/RNIS) is the tool you talk of I presume?